Sellers Support Center

General Help:

1. Why should I sell on OMBIKA?

OMBIKA is the Leading Indian E-Commerce Leader with increasing online reach and becoming popular within Indian Customers day by day. With increasing daily reach; we have 1+Million visitor daily from all India. We are strongest partner to take your products to customer in all over India.

2. Who can sell on OMBIKA?
All Indian (Manufacturers, Wholesalers, Distributors, Dealers, Retailers etc) can sell their products.

3. Can I offer both Products & Services on OMBIKA?

4. Will I get charged for Seller Registration on OMBIKA?

5. Will I get charged for Products Listing on OMBIKA?

6. What are the documents required to become a seller on OMBIKA?

PAN Card
Cancelled Cheque
GST Certificate
Photograph of Business Place (1-Outside & 1-Inside)

7. Do I need GST Registration to sell on OMBIKA?

Yes, It is mandatory.

8. How do I register my seller account on OMBIKA?

Please click on below video link to understand the entire process of Seller Account Registration.

Video Link

9. How do I list my products on OMBIKA?

After Registration of Your Seller Account, you will be able to list your products.

(We will share Video Very soon that help you in knowing the complete process of Product Listing)

10. Do I need to courier my products to OMBIKA?

11. Who will take care of the delivery of my products?

OMBIKA will take care for the delivery of products.

12. How and when will I get paid against order generated for my products?

OMBIKA will settle your payment after 12-15 working days; of product delivery to customers. And, Your Payment will be credited directly in your bank account through NEFT Transactions.

13. When can I start selling on OMBIKA?

After Registration of Your Seller Account, Compliance team will verify all your provided data and then approve your seller account. Then after; you will be able to list your products and can start selling.

14. How many products listing are required to start selling on OMBIKA?

You can start selling after listing 1 product. But, keeping mind to more n more varieties to customers; we recommend minimum 35 products listing.

15. What are the situation for the Sellers Account Suspension?

These are the circumstances when your sellers account may be suspended:

If no single product launches within 90 days from Sellers Account Approval.
If Sellers found inactive for the 45 days and not responded to our messages/email etc.
If you deliver wrong/damaged products to customers.
If you found fail in obey the guidelines, seller's terms & conditions and instruction shared with you time to time by team of OMBIKA.

16. How can I activate my seller account; if it get suspended?

Your seller account can be activated; if you follow and fulfill the below requirements:

After paying Rs. 2360/- (Rs. 2000/- + 18% GST) as a penalty; for 1 & 2.
After paying Rs. 3540/- (Rs. 3000/- + 18% GST) as a penalty; for 3 & 4.

Pricing & Payment:

1. Who decided Price of the products?

As a seller, you will set the price of your products.

2. What are the fees charged by OMBIKA?

OMBIKA will charged only and only when sell generated from marketplace. We charged Marketplace Fee + Closing Fee + Payment gateway Fee + Shipping Fee; as a selling fee from sellers.

Marketplace Fee Closing Fee Shipping Fee Payment Gateway Fee = 1.99% + 18% GST

3. How and when will I get paid against order generated for my products?

OMBIKA will settle your payment after 12-15 working days; of product delivery to customers. And, Your Payment will be credited directly in your bank account through NEFT Transactions.

4. Have you charge when order get cancelled due to seller?

Yes, we will charge 60% of (Marketplace Fee + Closing Fee). When Order get cancelled due to the mistake of seller.

5. Have you penalize when seller dispatched wrong or damaged product and return placed by buyers?

Yes, we will penalize to seller as 60% of (Marketplace Fee + Closing Fee) and shipping charge which will be applicable with the concerned order. And, also Return Shipping Charge will be charged from sellers; which is equal to the shipping charge.

Listing & Catalog:

1. What is Product Listing?

Product Listing refers to filling out all necessary information and adding single or multiple images of the product to marketplace using seller login from Seller Login Dashboard. So that customers can make a buying decision or order a product of their needs.

2. How many products do I need to list to start selling?

You can start selling after listing a minimum 1 Product. But, we recommend you to list more n more products which you have in your stock; to get attract more n more customers.

3. How do I list my products on OMBIKA?

We will guide you for product listing and below video will provide step by step information relating to product listing of how to list your products on our marketplace. It is very important to choose the most suitable category to list your product in the correct category; as it will help customers to find your products faster. Based on the category you choose for the products listing; you will be asked to include product details such as size, model, color and other description etc.

(We will share Video Very soon that help you in knowing the complete process of Product Listing)

4. Can I get help for development of catalogue (product images, description etc)?

Yes, we are happy to help you at every stage while doing business with OMBIKA. We help you connect with industry experts for the development of your catalogue. With the help of our catalogue partners (e-commerce trend specialist) across India; you can have attractive images and right content developed at unbeatable cost in the market.

5. How do I price my products?

When you are putting products price on OMBIKA. Please account for the applicable charges (Like; Marketplace Fee, Closing Fee, Payment Gateway Fee etc) and include suitable margin to arrive at the selling price. For ease of calculation; you can use our Selling Fee Calculator and then on-board your products.

6. Will I get charged for products listing on OMBIKA?

No. Products Listing on ombika.com is absolutely free of cost. OMBIKA doesn't charge anything to you for listing or approving your catalogue online. You will only pay a small commission for what you sell using our marketplace.

Order Management and Shipping:

1. Who will takes care of the delivery of my products?

Our Logistics partner or delivery boy will pick up the product from you and deliver it to the customers. All you need to do only product packed and ready for dispatch.

2. What should I do if my area is not serviceable by OMBIKA?

During Seller Account Registration; if you found that your area is non-serviceable. Simply filled and save all your details as a sellers. Then, you will be notified via email, when your pin code will become serviceable.

3. How do I manage my orders on OMBIKA?

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

4. Does OMBIKA provide packaging material?

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged..

Returns and Sellers Protection:

1. What protection does OMBIKA offer in case of lost/damages goods and fraudulent customer claims?

OMBIKA has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. Sellers can request for SPF Claim by filling up the SPF Claim Form available at OMBIKA Sellers Zone. When the buyers or logistics partner or delivery boy is at fault; you will receive due compensation.

2. Would I get compensation if customer has returned damaged product?

Yes, you can raise a claim through OMBIKA Sellers Zone. Depending on the case and situation, you will be get a refund. But, you have adequate proof that you shipped an authentic/undamaged product. This will help us to close the dispute in your favour.

3. Would I get compensation if customer has replaced the original product with a different item?

Yes, you can raise a claim through OMBIKA Sellers Zone. Depending on the case and situation, you will be get a refund. But, you have adequate proof that you shipped the right product. This will help us to close the dispute in your favour.

4. Would I get compensation if the goods are damaged or lost in transit?

Yes, When your products are damaged in transit; you can raise a claim through OMBIKA Sellers Zone. The refund depends upon the situation/scenario and product.

Sellers Protection Fund:

1. What is Sellers Protection Fund?

It's a fund created by OMBIKA from different sources for the protection of our sellers.

2. How can we raise a claim under Sellers Protection Fund?

You can raise a claim through OMBIKA Sellers Zone against your genuine loss or fraud.

3. Are you collecting fund from sellers for Sellers Protection Fund?

Yes, we are collecting Rs. 1.18/- (Rs. 1/- + GST) for each your order and we are charging Rs. 59/- (Rs. 50/- + GST) at the time of Sellers Account Registration.

In the case of more your queries/questions; you can write us at: support@ombika.com